Telurix provides phone and email support to its customers between the hours of 9:00 a.m. and 9:00 p.m. Eastern Standard Time, Monday through Friday.

In case of critical problems, we typically provide a work around within 4 hours of detecting a problem and complete problem resolution by the next business day. Resolutions for non-critical problems are typically provided within one business week.

Telurix customers with an active support contract receive free bug fixes and updates for their licensed software.